HOW DO WE WORK?
We have an extensive range of silk floral arrangements available for hire on our website. Simply add the items you require to a ‘wishlist’, hit submit and we will come back to you ASAP with a formal quotation including delivery, installation and collection charges.
DO WE OFFER DRY HIRE?
Due to the delicate nature of our silk floral arrangements, we do not offer dry hire as an option.
DO WE HAVE A MINIMUM HIRE COST?
We have a $500 minimum order for our hire items, which is exclusive of GST, delivery, installation, dismantle and pick up charges.
DO WE OFFER ADDITIONAL HIRE ITEMS?
Through our sister company, Celebrating in Style, we offer additional hire items for your event including centrepieces, linens, charger plates, cutlery etc. Celebrating in Style also offers event styling, on-the-day coordination and full event planning services.
ARE DELIVERY, INSTALLATION AND COLLECTION COSTS PAYABLE?
Delivery, installation and collection charges are payable. While these charges are dependent on the variables of each event including the following, we strive to ensure these fees are minimised:
- location of your event
- access requirements of your venue
- labour required for preparation, set up and pack down of your event
- items hired to be delivered and installed (type, quantity, set up requirements)
- vehicles required to transport items hired.
After-hour fees apply if you/your venue require us to delivery/collect outside of regular business hours. A schedule of after-hours fees is itemised below:
- 7:00pm-10:00pm – $200+gst
- 10:00pm-12:00am – $300+gst
- 12:00am-6:00am – $400+gst.
HOW LONG ARE OUR QUOTATIONS VALID?
Our quotations are valid for a period of 14 days from date of issue. Proposals are not considered confirmed nor hire items considered ‘held’ until a 40% non-refundable booking fee is paid and received.
DO WE REQUIRE PAYMENT OF A DEPOSIT?
If you would like to proceed with the hire of our silk floral arrangements following the issue of your quotation, a 40% non-refundable deposit is required to secure the hire of selected items.
Further details in relation to the deposit are found within our quotation and attached T&Cs.
DO WE REQUIRE PAYMENT OF A REFUNDABLE BOND?
We require payment of a fully refundable security bond to cover any unforeseen damages to our products (ie. cleaning, loss or damage) to the amount of $200. The security bond is payable with the final balance.
WHEN IS THE FINAL BALANCE DUE?
We ask that payment of your final balance is made as due, 14 days prior to your event date. The due date is stated on your proposal.
DO WE HAVE A CANCELLATION POLICY?
In the unfortunate event that you need to cancel your booking, the following cancellation terms are applicable:
- where cancellation is made more than 3 months prior to your event date a cancellation fee equal to the non-refundable deposit will apply
- where cancellation is made less than 3 months prior to your event but more than 14 days prior to your event, a cancellation fee equal to 60% of your total amount payable will apply
- where cancellation of your event is made less than 14 days prior to your event, a cancellation fee of 100% of the total amount payable will apply.
Further details in relation to cancellation are to be found within our quotation and attached T&Cs.
